Shipping policy
Shipping & Delivery
1. Order Processing
Our team works fast to get your gear moving. All orders are processed and prepared for dispatch within 1-2 business days. You’ll receive a confirmation email with a unique tracking number the moment your package heads to our local carrier partners.
Note: We operate Monday through Friday to ensure your gear is handled with professional care.
2. Delivery Estimates
We partner with USPS, UPS, and FedEx to ensure reliable, door-to-door delivery across the United States.
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Standard Insured Shipping: 6–12 business days.
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Expedited Shipping: 3–5 business days.
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XMWUS Priority: Free Sitewide.
3. The "No-Surprise" Guarantee (Final Price at Checkout)
At XMWUS, we believe in radical transparency. The price you see at checkout is the only price you will ever pay. We handle all logistics, handling fees, and regional requirements behind the scenes. Whether you’re in California or New York, there are zero hidden fees, zero additional taxes, and zero COD (Cash on Delivery) charges. Just premium gear delivered straight to your rig.
4. Real-Time Tracking
Once your order is dispatched, you can follow its journey through our automated tracking system. Tracking numbers typically go live within 24 hours of departure.
Pro-Tip: Please double-check your "Ship-To" address. We want to make sure your gear reaches the right garage.
5. Safe Arrival Policy
If your package arrives with signs of "Road Wear" (shipping damage), we’ve got your back. Reach out to our support lead at support@xmwus.com within 48 hours. Send us a quick photo of the packaging, and we’ll initiate a priority replacement—no hoops to jump throug